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Program Manager I - III

Contractor, Work Remotely

Responsibilities Include:

  • Overall responsibility for the project management team, providing insight to project management practices, training and oversight

  • Provide strategic consulting support and advise senior

  • Guide the PMO Leadership team to ensure compliance to program management standards

  • Provide thought leadership to program leaders and teams

  • Coordinate with senior management on program communication strategy

  • Strategically advise the IT Steering Committee on projects priorities, options, risks, costs versus benefits, and impacts on other business processes and system priorities

  • Coordinate project administration, such as time tracking, meeting minutes, and key initiative reporting

  • Proactively identify issues concerning technical limitations and key product requirements

  • Partner with Application leads as there is joint responsibility with the lead systems manager to provide technical oversight to ensure business requirements are met, monitor project plans, manage budgets, align resources, and project delivery

  • Analyze business needs and work with project sponsors to propose and deliver cost effective solutions

  • Manage executive expectations and collaborate with them in order to acquire any necessary information and direction on their projects

  • Assign project managers and or other resources to projects or programs

  • Provide transparent frequent updates to manage reasonable expectations of the enterprise, and to keep all stakeholders informed of the progress of all projects

  • Provide training and development opportunities and serve in a mentoring role for the team

  • Manage an operating budget and responsible for subordinate salaries

  • Gathers feedback on the Portfolio Management process and works with process owner to proposes updates and improvements

  • Provides training and communications on the Portfolio management process

  • Works with assigned staff to understand, document, and process project demand into a central location.

  • Works with assigned staff to build out long term planning view of business-driven initiatives and within enterprise demands

  • Assesses best practices, tools, and techniques for project portfolio management

  • Lead multiple cross functional teams on high impact / high complexity business improvement and process redesign effort, guide teams to the desired solution and then communicate solution to key stakeholders

  • Extensive experience planning and deploying business or IT initiatives

  • Business process analysis, planning and improvement expertise

  • Exceptional communication skills to communicate at all levels of the organization (this includes written, verbal and visual communications)

  • Minimum of 10 years of project management experience supporting large scale enterprise projects

  • Has advanced knowledge of the program and project management methodologies; knowledge of both waterfall and agile development methodologies

  • Strong situational analysis and decision-making abilities

  • Excellent problem solving, critical thinking and analytical skills, with strong interpersonal skills with a proven ability to collaborate without guidance

  • Ability to work in a fast-paced environment with the ability to adapt and change priorities as the business needs change

  • Exposure to a customer-focused, high-end services business model and past experience leveraging process improvement efforts to deliver a differentiated customer experience

  • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines and working with all facets of IT infrastructure and IT operations.

  • Ability to resolve conflicts and negotiate agreements; able to propose innovative solutions while balancing impacts to scope, schedule and cost

  • Experience managing software and implementation partners inclusive of contract management and team management

  • Presentation and reporting materials, tools, and delivery experience

Documentation Specialist I - III

Contractor, Work Remotely

  • Developing and editing all project and IT documentation.

  • Document Management – policy enforcement, storage, cataloging, archiving, and retrieval of documents.

  • Document Process Management design, development and implementation of guidelines, naming convention, filing system, policies, tools, and documentation processes.

  • Stakeholder Management to establish and maintain a strong working relationship with all team members (technical, project, and service delivery) and all customer staff in the delivery of document iterative edits and final delivery.

  • Document Asset development and management including design, creation, and modification of document templates, styles, spreadsheets, graphics, video, and detailed drawings.

  • Define and manage customer needs and expectations.

  • Set and maintain targets for constant quality improvement.

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NetSuite Administrator I - III

Techno / Functional, Contractor, Work Remotely

Positions - 3

Responsibilities include…

  • 2-3 years of NetSuite support experience implementing, managing, administering, and supporting NetSuite.

  • 2-3 years of SuiteScript, SQL or MySQL experience

  • 1-year NetSuite Module / Application / Third-Party Tool Implementation experience.

  • Managing and monitoring all operational aspects of multiple business units using NetSuite and other Enterprise systems, as well as providing a strategic vision for the use of NetSuite throughout the company.

  • Design and implementing searches, reports, dashboards, and process monitoring.

  • Detect, troubleshoot, and test customer problems and performance issues.

  • Manage configuration changes and script development.

  • Developing reporting and performance metrics.

  • Participating in system upgrades, developing workflows, and documenting processes.

  • Understanding of the business processes around NetSuite and its’ modules.

  • Participate in and influencing the development of long-term NetSuite strategies informed by overall business goals.

  • Translate business strategy into deliverable system requirements and then capabilities.

  • Establish and reinforce team expectations to ensure timely and effective user support across the business.

  • Lead and facilitate daily NetSuite team scrums and backlog grooming meetings driving a consistent approach and quality outcomes.

  • Define, implement, and oversee a comprehensive regression test execution approach for all NetSuite upgrades.

  • Work with team members to define a process improvement roadmap and NetSuite best practices.

  • Organize the appropriate internal and external staff to expediently resolve system issues.

  • Develop, document, and implement policies and procedures to ensure data integrity, change protocols, customization, and usage.

  • Train, counsel, and provide indirect management to team members across the NetSuite platform.

  • Manage technical and strategic NetSuite vendor relationships, building a partnership that informs the technology roadmap and ensures escalations are addressed in an expedient manner.

  • Partner with business leaders to analyze business processes, identify opportunities, and deliver technology solutions that contribute to business productivity and results.

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