Business Technology Program BTP

  • Desktop Management / Support / Security

  • Desktop Anti-Virus, Spam, Malware Protection

  • Email

  • Backup

  • MS Office 365

Customer Experience Management CEM

  • Customer Service

  • Support Management

  • Communication Management

Data Management, Backup, Storage, & Security DMSS

  • General Data Protection Regulation GDPR Compliance

  • Data Management, Storage, & Security - Backup and Restoration

  • Migration Strategy, Architecture and Support

  • Maintains and develops exchanges of data to/from external systems

  • Data Document Digitization /Analytics

  • Enterprise Content Management

Help Desk Services and Remote Monitoring

  • 24x7x365 Help Desk Support…available by phone, email, online, chat

Infrastructure Hosting, Backup, Monitoring, and Security

  • Network/Server/Infrastructure Hosting, Backup, Monitoring, and Security

  • Ongoing operation and maintenance of the application/software and servers for the entire organization

  • Enhances software (via upgrades) and applications (via development) to reduce operating time and/or improve efficiency

Phone Product and System Support (VoIP)

  • Business Phone System and Monthly Service

Technology Enterprise Management TEM

  • Enterprise Resource Planning (ERP) Integrator (NetSuite, Sage, MS Dynamics, Unanet)

  • Portfolio Program Project Management

  • Virtual Executive Management vCIO vCTO vSO vDPO

  • Enterprise Architecture Strategic Planning

  • Strategic Technology Planning

  • IT Governance

  • Capital Planning and Investment Control CPIC

  • Risk Management

  • Law and Regulation Compliance

  • Business Process Engineering

  • Technical Standards, Policies, and Procedures

Requirements / Change / Documentation Management

  • Requirements Management

  • Change Management

  • Documentation Management

Security Emergency Management Service SEMS

  • Business Continuity of Operations (COOP)

  • Business Impact Analysis BIA

  • Certification and Accreditation (C&A)

  • Disaster Recovery (DR)

  • Emergency / Evacuation Management

  • Information Assurance (IA)

  • Mobile Security

  • Network Security

  • Personal Identity Verification (PIV) Planning, Access, and Systems

  • Security Audits (Compliance / Insurance)

  • Security Cybersecurity Management

  • Security Management Planning and Documentation

  • Virtual Security Officer (vSO)

Custom Software Development & Integration

  • Custom Software Development

  • Mobile Software Development

  • Software Hosting, Backup, and Security

  • Software Reseller

Staff Augmentation & Co-Manage

  • Virtual Chief Information Officer CIO

  • Virtual Chief Technology Officer CTO

  • Virtual Chief Security Officer SO (GDPR Requirement)

  • Virtual Chief Data Protection Officer DPO (GDPR Requirement)

  • Hire IAS Staff temporarily, short, or long term

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