2-3 years of NetSuite support experience implementing, managing, administering, and supporting NetSuite.
2-3 years of SuiteScript, SQL or MySQL experience
1-year NetSuite Module / Application / Third-Party Tool Implementation experience.
Managing and monitoring all operational aspects of multiple business units using NetSuite and other Enterprise systems, as well as providing a strategic vision for the use of NetSuite throughout the company.
Design and implementing searches, reports, dashboards, and process monitoring.
Detect, troubleshoot, and test customer problems and performance issues.
Manage configuration changes and script development.
Developing reporting and performance metrics.
Participating in system upgrades, developing workflows, and documenting processes.
Understanding of the business processes around NetSuite and its’ modules.
Participate in and influencing the development of long-term NetSuite strategies informed by overall business goals.
Translate business strategy into deliverable system requirements and then capabilities.
Establish and reinforce team expectations to ensure timely and effective user support across the business.
Lead and facilitate daily NetSuite team scrums and backlog grooming meetings driving a consistent approach and quality outcomes.
Define, implement, and oversee a comprehensive regression test execution approach for all NetSuite upgrades.
Work with team members to define a process improvement roadmap and NetSuite best practices.
Organize the appropriate internal and external staff to expediently resolve system issues.
Develop, document, and implement policies and procedures to ensure data integrity, change protocols, customization, and usage.
Train, counsel, and provide indirect management to team members across the NetSuite platform.
Manage technical and strategic NetSuite vendor relationships, building a partnership that informs the technology roadmap and ensures escalations are addressed in an expedient manner.
Partner with business leaders to analyze business processes, identify opportunities, and deliver technology solutions that contribute to business productivity and results.