Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively
Rate Range $29.10 - $43.00/hour
Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them
Troubleshooting technical issues such as email delivery failures or authentication problems
Managing the deployment of new features or functionality after they have been tested in a staging environment
Providing training to users on how to use Office 365 effectively
Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails
Creating reports about the usage of Office 365 and identifying potential areas for improvement based on the data collected
Providing support for mobile devices that use Office 365, including Android phones and iPhones
Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync
Bachelors degree in relevant field
Total 3 years total technology experience in Cloud Services, systems integration, corporate IT.
Minimum of 3 years' experience in Office 365 Stack -SharePoint Online, MS Teams, Power Platform.
Ability to be flexible, work undirected, and multitask in a fast-paced environment.
Ability to quickly build working relationships in a team environment.
Resourcefulness and creative problem-solving ability.
Excellent communication (written, verbal, presentation) skills.
Microsoft or relevant certification in SharePoint Online or relevant Office 365 services.