Position Description

• Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively

• Rate Range $29.10 - $43.00/hour

• Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them

• Troubleshooting technical issues such as email delivery failures or authentication problems

• Managing the deployment of new features or functionality after they have been tested in a staging environment

• Providing training to users on how to use Office 365 effectively

• Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails

• Creating reports about the usage of Office 365 and identifying potential areas for improvement based on the data collected

• Providing support for mobile devices that use Office 365, including Android phones and iPhones

• Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync

Qualifications

• Bachelors degree in relevant field

• Total 3 years total technology experience in Cloud Services, systems integration, corporate IT.

• Minimum of 3 years' experience in Office 365 Stack -SharePoint Online, MS Teams, Power Platform.

• Ability to be flexible, work undirected, and multitask in a fast-paced environment.

• Ability to quickly build working relationships in a team environment.

• Resourcefulness and creative problem-solving ability.

• Excellent communication (written, verbal, presentation) skills.

• Microsoft or relevant certification in SharePoint Online or relevant Office 365 services.