Data is your most valuable business asset…how well is your data protected?...your customer's / vendor's data?

In today’s complex world of cybersecurity threats, laws, and regulations that are ever-changing and ever-evolving, it’s nearly impossible to say you’re 100 perc...

Bad news and opinions travel fast…especially on social media!  A small local issue has the potential to spiral into a full-blown international crisis quickly—something no brand can afford.  With the right preparation and strategy, social media can be an essential tool...

Preparing for a new era in privacy regulation…

General Data Protection Regulation (GDPR) requirements affect every organization in every industry as of May 25, 2018.  GDPR is a regulation that requires businesses to protect the personal data that they have / will collec...

Customer Relationship Management CRM vs. Customer Service…

Although they might seem to bear some resemblance in their names and both tools are used to capture customer data, generically speaking), they have separate operational goals and business functionalities.  Custo...

No matter what business you are in…the key to maintaining profitability in a business environment that is continually changing is how well you maintain control…

Most of our investment in technology is wasted… We buy feature laden software and hardware that our end users...

On either side of the Customer Service equation, terrible customer service is terrible for everyone!  Obviously, externally you can lose customers and create bad social media thread / history.  Internally, one bad employee can signal a lot of issues and “infect” other...